consumers Archives

Q3 2023: A Look Into UK Consumer Behaviours & Perspectives

Discover the latest insights into the dining habits of UK consumers, based on responses from over 420 participants. Delve into how the current environment is impacting restaurant spending and how consumer preferences have evolved throughout the year.

Leveraging Chicken to the Max

November 2023

US Quick-Service Sales & Traffic Performance The following is a snapshot of US Quick-Service Restaurant (QSR) trends for October 2023. Overview QSR US traffic is down -2.5% compared to October 2022, with a further decline in performance from the previous...

What Chipotle and Texas Roadhouse Have in Common

Food Is on Sale Again. You Might Still Have Sticker Shock.

Consumers are Still Spending at Restaurants

Q3 2023: Economic Changes and the Restaurant Consumer

Revenue Management Solutions surveyed over 550 US consumers to take a closer look at how restaurant guests are adapting to an inflationary environment.

Unlocking QSR Success in 2024: Insights from Post-pandemic Data

As we began 2023, much of the restaurant industry believed customers had returned to pre-pandemic dining behavior. Standard indices supported the claims – month-over-month and year-over-year, traffic was stable or growing, and customers seemed to accept higher average...

Q2 2023 Consumer Survey Unveils Restaurant Spending Trends

Restaurant consumers are aligning their desire to eat out with the realities of inflation, according to Revenue Management Solutions’ most recent report — and for better and worse, the check reflects it. Here are four things to know from the latest RMS consumer...

Consumers Choose Chicken Sandwiches Based on the Product, Not Brand or Price

The Chicken Chronicles: Uncovering Consumer Preferences on QSR Chicken Menu Items

Discover insights into chicken preferences at Quick-Service Restaurants (QSRs) from Revenue Management Solutions’ choice-based conjoint analysis. A total of 3,066 US participants share their preference on various chicken sandwiches, nuggets and bone-in options...

Consumers May Be Reaching Restaurant Menu Price Fatigue

Des Français de Plus en Plus Sensibles Aux Prix Pratiqués Dans Les Restaurants

July 2023

Q2 2023 US Quick-Service Sales & Traffic Performance In Q2 2023, QSR US traffic decreased by -1.8% YOY compared to Q2 last year. Performance declined slightly compared to the previous quarter, when traffic was down -0.7% YOY. Average price in Q2 increased by...

Q2 2023: Restaurant Spending Habits Adjust to Inflationary Times

Revenue Management Solutions surveyed over 1,000 US consumers to take a closer look at how restaurant guests are adapting to an inflationary environment.

Les Français Dépensent Moins AU Restaurant

Q1 2023 UK Edition: How Guest Behaviour Has Shifted

To better understand how consumer behaviour has changed, RMS surveyed respondents in the UK and compared results to Q1 2022. Explore the evolving landscape of restaurant price perceptions and dining habits. Gain insights into the impact of rising inflation on...

Inflation Continued to Cool in May, but Menu Prices Remain Stubbornly High

Q1 2023 France Edition: How Guest Behaviors Have Shifted

To better understand how consumer behavior has changed, RMS surveyed French respondents and compared results to Q1 2022. Explore evolving restaurant price perceptions and dining habits. Discover if rising inflation is leading guests to reduce restaurant spending...

Panera Introduces Drive-Thru Pick-Up in Convenience Race

Your Restaurant Customers Already Dropped By—For a Virtual Visit

Episode 13: Growing Revenue in Inflationary Times: What Every Restaurant Brand Should Know

Q1 2023: Restaurant Apps, Loyalty Programs and Dining Choices

In an increasingly price-sensitive environment, restaurant apps and loyalty programs offer an opportunity to build traffic and drive sales through customized promotions. However, what’s important to your customers is changing due to inflation. RMS shares...

Q1 Restaurant Consumer Insights: Higher-Income Households Are Spending Less on Eating Out

In early March 2023, Revenue Management Solutions (RMS) surveyed more than 800 restaurantgoers across the US to find out more about their usage, including frequency and formats. While insightful, it wasn’t all great news. At a high level, the findings indicated that...

April 2023

US Quick-Service Sales & Traffic Performance QSR US traffic (-0.7% YOY) is approaching Q1 2022 levels when traffic was relatively high due to Omicron recovery traffic. Average price increases are slightly lower, at 13.8% YOY, compared to last...

Consumers May Be Losing Their Resilience

Q1 2023: Restaurant Guests Cut Back on Spending

Revenue Management Solutions surveyed over 800 US consumers to uncover the evolution of restaurant spending behaviors and patterns since 2022.

Restaurants and Inflation: A Recipe for Success or Disaster?

3 Successful Ways to Target QSR Frequent Diners

When Revenue Management Solutions (RMS) analyzed the numbers from its survey of nearly 800 restaurant goers, the results revealed a demographic honeypot. Frequent users —those dining out more than 10x a week — made up 25% of the total respondents. Based on their...

Will the Fast-Food Dining Room Live On After COVID?

COVID Shrank the Restaurant Industry. That’s Not Changing Anytime Soon

Five Ways to Capture Frequent Users in a Tightening Economy

Q1 2023 Germany Edition: How Guest Behaviors Have Shifted Year-Over-Year

To better understand how consumer behavior is shifting, RMS surveyed German respondents and compared results to our Q1 2022 survey. How have price perceptions and dining habits changed? Are guests cutting back on their restaurant spending? How are they using...

February 2023

US Quick-Service Sales & Traffic Performance QSR US traffic is slightly down compared to last year, despite weaker traffic in January 2022 due to the spread of the Omicron variant. We anticipate YOY traffic to remain flat for the next few months. ...

Qsr Ordering: Millennials, Gen Zers Prefer Kiosks Over In-Person

Q1 2023: Self-Ordering Kiosks in Quick-Service Restaurants

Self-serving kiosks are popping up in quick-service restaurants across the nation. How are customers responding to this innovative technology? RMS surveyed over 780 US diners to discover which of your customers prefer kiosks and why.

4 Things Every QSR Should Know to Increase Profitability– Part 2

In a recent post, we shared two essential things quick-service restaurants (QSRs) should know in 2023 to increase their profitability. If you missed it, take a moment to catch up on why and how loyalty programs, coupons, menus and the ordering experience can play a...

January 2023

US Quick-Service Sales & Traffic Performance QSR US Traffic is down 4.2% compared to Q4 2021 and slightly lower than in the previous quarter. Average Price is up 16.2% YOY but has started to stabilize, with only a slight increase compared to Q3...

Q1 2023: Usage Across Generations & Households

To better understand how different customer segments are currently using restaurants, RMS surveyed over 780 US diners. This report take a deep dive into different households and generations, and shares insights on how behaviors differ across restaurant revenue...

We asked, they answered. What QSRs should know about value in 2023

As the economy shows signs, however slight, of easing its grip, saving money remains on consumers’ minds. Considering the economic climate, we asked our analysts around the globe for their thoughts on must-watch trends for Quick-Service restaurants (QSRs) in 2023. The...

5 Ways Generations Use Coupons at Quick-Service Restaurants

Boomers, Gen X, millennials and Gen Z; families with children and those without. How does each of these generations find deals for dining out — or do they look for discounts at all? RMS surveyed more than 790 people across the US to find out. Here are the top 5...

2022 Holiday Edition: What’s Ahead for 2023

To wrap up 2022, RMS surveyed over 780 US consumers to uncover what consumer trends have stuck throughout the year and what guests would like to see from restaurants in 2023.

QSRs Should Expect a Mixed Bag of Consumer Behavior for the Holidays

Consumer perceptions of dining out and grocery prices reflect reality: They are not that different.Daily meals get made at home, but special occasions call for dining out.Intent to dine out more or much more is on the rise Consumers continue to feel the impact of...

Half of Consumers Dining Out as Cost of Living Crisis Intensifies

More Than Half of UK Consumers Order Less From Restaurants

Q3 2022: What’s Driving Traffic Now? Perspectives on Promotions & Coupons

As restaurant prices continue to increase, consumers are looking at coupons and promotions as a way to save when dining out. But what factors are most important to them? How do different generations use them? What about different households? RMS surveyed over 750 US...

Guest Behaviors in an Inflationary Environment

Building the Value Equation as We Approach the Price Ceiling

McDonald’s Is Flourishing Despite Higher Prices — What’s Drawing Customers In?

Restaurant Patron Price Sensitivity Increasing

Consumers Are Sending a Mixed Signal on Their Discretionary Spending

2022 Q3: What Restaurants Can Expect Heading Into the Holidays and 2023

To better understand evolving purchasing behaviors and help restaurants prepare for the holidays and 2023, RMS surveyed over 750 US diners. We asked respondents about their dining habits, spending behaviors, value perceptions and more.

Episode 12: International Roundtable – How Restaurants and Consumers Are Responding to Inflation

Hausse Des Prix AU Restaurant, 7 Français Sur 10 L’Ont Ressentie Mais NE Fuient Pas

Etude RMS : Les Français Face à L’Inflation en Rhd

Trading Down, Trading Out and Dining In: Restaurant Customer Behavior in Germany, France and the UK

Takeaways: The French value speed at QSRs and appear less frugal than guests in the UK and Germany.Guests in Germany and the UK might be memorizing menu prices.‘Everyday’ meals are being made at home, but guests plan to socialize and celebrate at restaurants. Revenue...

How Many Menu Price Increases Is Too Many?

October 2022

US Quick-Service Trends QSR US traffic is down 3.7% when compared to Q3 2021. However, traffic performance has slightly improved compared to Q1 and Q2 2022, mainly a result of comping against stronger performance last year. Pricing activity continues to...

Revenue Management Solutions Answers the Question: How Much Price Is Too Much?

What’s on the Menu for Millennials? Your QSR Brand — If You Know Their Behaviors and Intent

Millennials may be over the once-ubiquitous “millennial pink” hue, but they haven’t lost their appetite for eating out — quite the contrary. Even with inflation rates the highest this generation has ever seen (including the years before they were born), they continue...

2022 Q3 France Edition: Guest Behaviors in an Inflationary Environment

To better understand how consumer behavior is shifting, RMS surveyed French respondents once again and compared results to our Q1 2022 survey. How have price perceptions and dining habits changed in the past months? Are guests starting to cut back on their...

2022 Q3 Germany Edition: Guest Behaviors in an Inflationary Environment

To better understand how consumer behavior is shifting, RMS surveyed German respondents once again and compared results to our Q1 2022 survey. How have price perceptions and dining habits changed in the past months? Are guests starting to cut back on their restaurant...

2022 Q3 UK Edition: Guest Behaviors in an Inflationary Environment

To better understand how consumer behavior is shifting, RMS surveyed UK respondents once again and compared results to our Q1 2022 survey. How have price perceptions and dining habits changed in the past months? Are guests starting to cut back on their restaurant...

Inflation Sends Restaurant Customers on a Hunt for Value

Millennials Are a Restaurant’s Best Friend

A Vision of a Post-COVID Era Emerges for Restaurants

2022 Q2: How Are Millennials, Boomers, Singles and Families Dining Out These Days?

With restaurant consumers changing their dining habits, how are generations making choices now? What differences are there between single households and families? RMS breaks down responses from over 750 US consumers to identify generational and household trends in...

Viva la QSR in France. Why Dining Out Is Still In.

Among six countries RMS surveyed, French diners are an exception: They are spending the same amount or more of their disposable income on FAH.Macroeconomics plays a large part in France’s unique dining perspective, but there are lessons for operators not in France. As...

August 2022

US Quick-Service Trends July QSR US traffic trends YOY align with previous months. Pricing activity rose to its highest since August 2020. Monthly average price jumped from 10.7% to 11.8%, but YOY trends are starting to level off. Breakdown of Monthly QSR Trends The...

So tickt der Gast

2022 Q2: The Restaurant Experience and What Guests Think About Tipping, QR Codes & Reduced Menus

The second part of our Q2 2022 insights takes a look at how guests feel about the restaurant experience. What are the main motivators behind sit-down and limited-service restaurant visits? How do guests feel about tipping today? And should brands rethink menu...

Revenue Management Solutions Survey Demonstrates UK Consumers Empathise With the Current Crisis Faced by the Restaurant Industry

2022 Q2: Celebrating Special Occasions, the Effects of Inflation and Managing Spend

With inflation on the rise, some consumers are looking for ways to save when dining out. But how exactly are diners doing that? Are they opting out on certain items, choosing less expensive restaurants or cutting back on dining out all together? And what about special...

2022 Insights: Japan Edition

For our next report in our global series of consumer insights, RMS surveyed respondents in Japan to learn more about recent restaurant consumer behaviors and how the current inflationary environment is affecting dining habits. Are guests spending more or less of their...

2022 Insights: Spain Edition

For our global series of consumer insights, RMS surveyed respondents in Spain to learn more about recent restaurant consumer behaviors and the effects of the current inflationary environment on their dining habits. Do guests believe the restaurant industry is better...

2022 Insights: Germany Edition

In continuation with our global series of consumer insights, RMS surveyed respondents in Germany to learn more about recent restaurant consumer behaviors and the effects of the current inflationary environment on their dining habits. What revenue channel did guests...

2022 Insights: Italy Edition

In this global edition of consumer insights, RMS surveyed respondents in Italy to learn more about the affects of the current inflationary environment on restaurant consumer behavior. Are guests spending more or less of their disposable income on restaurants? How do...

Innovation for Quick-Service Restaurants in a Post-Pandemic World

Customers continue to count on restaurants for innovation across all channels.RMS findings indicate that it’s not value that compels guests, it’s quality. In a world gone hybrid, it might seem as if all available creativity has been spoken for, used in its entirety...

Order Up! What’s Ahead for Restaurants for the Rest of 2022

Plant-based (not vegan) seafood has arrived. So have robots.Ghost kitchens are smart, but some guests are leery.Tech and big data, but make it useful. RMS has been tracking the latest trends in the restaurant industry and was on hand at the 2022 National Restaurant...

2022 Insights: France Edition

As part of our global consumer insights edition, RMS surveyed respondents in France to learn more about how the inflationary environment has affected restaurant consumer behavior. Do guests believe the restaurant industry is better now in comparison to last year? How...

2022 Insights: UK Edition

In this global edition of consumer insights, RMS surveyed UK respondents to learn more about how the inflationary environment has affected restaurant consumer behavior. Are there any early indications of customers starting to trade down or trade out? How do customers...

Drive-Thru Is Down; Gen Z Is a Big Factor

Americans Are Worse Tippers Now Than Pre-Covid, Survey Says

Episode 11: Rethinking Today’s Restaurant Experience & Value Equation

Wendy’s Holds Steady in Face of Historic Inflation

Inflation Is Starting To Take A Toll On Restaurant Traffic

Consumers Are Trading Down. Here’s How to Prevent Trade-Out

Q1 2022: How Dining Habits Have Changed by Generation

How do dining habits differ across Gen Zers, Millennials, Gen Xers and Baby Boomers? We asked over 800 US diners to find out. While some generations have stuck to habits developed throughout the pandemic, others are starting to change due to the current inflationary...

As McDonald’s Prices Go Up, Customers Are Taking Action

Are Higher Prices Catching Up to Restaurants?

As Restaurant Chains Continue To Raise Prices, Consumers Are Starting To Notice

2022 Q1: Inflation, Back-to-Work, COVID-19 and the Value Equation

Back-to-work trends and uptakes in COVID vaccines have stabilized in the beginning of 2022. But how has the inflationary environment affected restaurant consumer behavior? Are there any early indications of customers starting to trade down or even trade out? RMS...

Telltale signs your customers are nearing trade-down or trade-out

Early warning signs include reductions in average check, average spend per guest, and add-on attachment rates.Monitor demand by item and cumulative traffic patterns as they can also indicate trade-down or trade-out. As inflation holds steady and prices go up, how can...

QSR guests share what’s not working for them when eating out of home

Restaurant consumers are noticing price increases, but it’s the experience that’s bothering them the most. Longer wait times and order inaccuracies also noted. RMS suggests considering the value equation — improving the overall experience can offset price...

RMS Restaurant Perspective: Korea

COVID-19 restrictions and guidelines are starting to ease up across the US, but what does it look like in other areas of the world? How are restaurants dealing with changes in consumer behavior and tackling inflation? Revenue Management Solutions Consultant, Cathy Ko,...

Consumer Appetite for Plant-Based Foods

Remember in 2019 when the big news was that big burger chains (even chicken QSRs) were adding plant-based items from Impossible Foods and Beyond Meat to their menus? Demand soared, and stocks climbed. Fast-forward two years and the landscape, according to analysts at...

Consumer Perspectives on Sustainability & Plant-Based Foods. What’s Changed Since 2020?

While restaurant challenges, such as labor costs and supply chains, seem to have slowed down the plant-based phenomenon, many brands are still looking for unique ways to incorporate the concept into their menu. But how do customers feel about it one year later? RMS...

2022 Q1: Overcoming Customer Pain Points

The pandemic created levels of volatility never before seen in the restaurant industry. To help operators better understand the current climate, RMS asked more than 800 US respondents to share the satisfaction level of their recent restaurant experiences, and if there...

Holiday Edition 2021: Restaurant Consumer Trends & Predictions for 2022

In our last survey of 2021, RMS asked over 800 US consumers a series of questions to better understand what consumer trends have stuck and what their expectations are leading up to 2022.

New survey: Restaurant consumers spend more to eat out but cut back on delivery

Restaurant consumer survey reveals price tolerance and increased reliance on technology Another quarter has come and gone, and as we’ve done for the past 16 months, RMS is addressing the issues confronting restaurant brands, operators, franchisees and franchisors....

Fast Food Chains’ Price-Fueled Recovery

Pre-Holidays 2021: Off-Premise Gains Popularity & Price Increases Are Being Noticed

RMS surveyed over 800 US consumers to understand how behaviors and habits have shifted in the past month. In this report consumers also share their preferred premise channel and how often they plan on dining out going forward as we approach the holiday season.

Customers not so keen on tech?

Vaccine requirements for dining out get mixed responses across the US

If you hoped the restaurant industry had reached peak “good news, bad news” (sales are up, supply is down; dining rooms are open, with no one available to staff them), you’d be premature. Take, for example, vaccinations. For our most recent quarterly consumer survey,...

Fall 2021: Consumer Price Perceptions, Technology & Delivery

In this second part of our Fall series, RMS asked over 900 US consumers about their current price perceptions of restaurants and grocery stores, their behaviors when ordering delivery, and how technology influences their overall restaurant experience.

US-Based QSR Operators See Opportunity in UK

With an international team delivering insights to brands in over 40 countries around the world, we have our finger on the pulse of trends, particularly those with a global impact. Philipp Laqué, Managing Director for the UK at RMS, recently flagged such a trend,...

Breakfast Up, Confidence Down, Vaccine Mandates Acceptable

Combo meal insights you can’t afford to miss

Fall 2021: Vaccinations, Return to Office & More

We surveyed over 900 US consumers to understand their sentiments towards proof of vaccination and requirements for testing when dining out, and how their dining behaviors changed over the summer as more respondents returned to the office.

Was die Gäste an Restaurants schätzen

Wann Gäste Preiserhöhungen akzeptieren

Restaurant guests can eat inside, but they still want to dine off-premise

Operators, franchisors and franchisees may want to sit down. There is good news to go around. Eating out is coming back, but as operators may have predicted, off-premise dining is not going anywhere. RMS surveyed more than 800 respondents nationwide to weigh in on...

Summer 2021: Germany Edition

In this special edition report, we surveyed over 400 German respondents to understand current consumer behaviors in the market, price perceptions and what makes guests choose combo meals when visiting their favorite quick service restaurant.

What Consumers Expect From Restaurants Now

More than 800 US consumers recently shared their views with RMS about restaurants in the current COVID-19 times. The respondents represented all generations, from boomers to Gen Z. When asked about their restaurant usage, more than half (56%) responded they order from...

MRM Research Roundup: Mid-August 2021 Edition

RMS Speaks About Europe’s Restaurant Industry

RMS UK Managing Director Philipp Laqué recently shared insights on the UK’s restaurant recovery at the European Digital Foodservice Summit in a presentation titled: “Beyond Lockdown – How Europe’s Restaurant Industry is Dealing with the Restart...

What’s ahead for food costs?

As we look ahead to what inflation and food costs hold for the balance of 2021, restaurant operators find themselves in that strange spot between not great news but not bad news, either. Or, as Jennifer Bartashus, Senior Equity Research Analyst, Consumer Staples &...

2021 Q2: UK Edition

In this special edition report, we surveyed over 400 UK respondents to understand current consumer behaviors in the market, price perceptions and what makes guests choose combo meals when visiting their favorite quick service restaurant.

Should you be taking price? How restaurants can deal with inflation

As minimum wage hikes and soaring food costs take a toll on restaurants, brands are raising prices to offset costs, and some are letting their customers know. But while some operators are taking a big price hike across its whole menu and in every location, according...

MRM Research Roundup: End-of-June 2021 Edition

What’s the deal with restaurant discounts?

Early in 2020, restaurants had to hit the brakes hard. The industry is revving back up now, but the landscape has changed. Drive-thru is on fire, dark kitchens came out of the shadows, mobile ordering is at an all time high and 90% of consumers say they prefer...

Burger King Stirs Up More Chicken Sandwich Drama

Episode 7: One Year Later

Restaurant and fitness brands use data and creativity to shape a new customer experience

The year 2020 was many things. For the restaurant industry, it was hands-down the year of the pivot. Out of necessity, customers engaged with brands in new ways, almost entirely via digital. Brands met their customers where they could, often developing unexpected and...

Restaurant consumer update: Are we happy yet?

In May 2020, RMS fielded a survey to assess consumer dining behaviors and perspectives during COVID-19. At the time, no one could have predicted we’d be at this for more than a year. But RMS adjusted, as we all did, and transformed a one-time COVID check-in to a...

Episode 6: Art + Data Science = Superior Customer Experience

9 Ways Restaurant Operators Can Adjust to What Will Be

There’s no denying COVID-19 has brought many firsts and rapid change. For most, it’s the first crisis that has shifted the lives of everyone on the planet, all at the same time. The disruptions in our collective social environments and lifestyles have been...

Restaurant Consumer Trends Shift as the Pandemic Continues

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Restaurant Consumer Trends Shift as the Pandemic Continues

2021 Q2: Consumer Well-being

In continuation with our 2021 Q2 consumer update, we asked over 1,100 US respondents a series of questions on their overall well-being to better understand how it affects different generations, dining habits and concerns.

The Restaurant Recovery Kicks Into Gear

Consumers are optimistic, but pandemic eating habits die hard

Restaurants Return: A Slow Road to Recovery

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The Impact of COVID-19 on Restaurant Consumers

2020 has been called the “year of irrevocable inflection” for the restaurant industry. We agree and have expanded our data collection to support our clients and the industry as they manage rapid change. Most pointedly, we’ve checked the pulse of consumers with...

Post-Covid-Trends aus Amerika

Über den Post-Corona-Gast

One Year Later: Restaurants, Consumers and COVID-19

In our first survey of 2021, we asked over 1,100 US respondents a series of questions to understand how consumers behave a year after the start of the pandemic.

What America’s spending its stimulus checks on

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Episode 5: Industry Panel – Plant Based Foods

Who’s Really Winning the Chicken Sandwich Wars?

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Did Taco Bell really just join the ‘chicken sandwich war’? Here’s some perspective

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Chick-fil-A scoring big in Chicken Sandwich Wars…for now

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Restaurant Industry Update: UK Edition 2021

We don’t yet know the long-term impacts of the COVID pandemic on the global restaurant landscape. And, in the UK, the bruised and battered industry is being hit by a second, potentially much bigger wave: Brexit. We checked in with our London-based Managing Director...

Drive-Thru Traffic Isn’t Stopping: Tips for Getting Your Share

In the most recent episode of Revenue Stream, Revenue Management Solutions VP of Consulting Services Chris Norton and Director of Behavioral Research Dr. Christina Norton talk about drive-thrus and restaurant loyalty trends. What can restaurants do to stay relevant...

Be Nimble, Be Quick: What Consumers Want in 2021

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Restaurant Consumer Trends in Dining 2021

2021 Forecast: Cloudy with a strong chance of in-home dining Product developers and differential calculus buffs have a term: forcing function. The term refers to a function in an equation or system that forces conscious attention upon something. In calculus, it...

4 Tips for Managing Consumer Expectations and Staying on Top of Restaurant Trends

Last time, we reported on a December webinar that laid out what investors are thinking for 2021. This week: what’s top of mind for consumers. Senior Food and Drink Contributor for Forbes.com Alicia Kelso hosted the panel discussion, which invited Nicole Miller Regan,...

What Consumers and Investors Think About 2021: A Power Panel

Back in April, a month into COVID restrictions, collectively we imagined that things would return to normal in a few short weeks. Like an overstretched rubber band, we thought we’d snap back. We weren’t quite right. What has stretched? Our creativity, our tech...

Restaurant Update from Asia

In April, RMS reported on the state of restaurants in Asia. Now, seven months later, it’s time for an update. For the sake of this article, we’ll focus on Korea. Unlike the U.S. and Europe, Korea has not had any mandatory shutdowns of restaurants during the pandemic —...

Episode 3: Power Panel – 2021 Consumer Trends & Investor Questions Restaurant Brands Don’t Want to Miss

Family dining and the holidays, pandemic edition

Back in May, we interviewed diners across the globe and asked them about family dining. We asked heads of two-parent families with two children ages 6-12 to answer the question plaguing the industry at the time, which remains relevant now: What will it take for...

Temporary disruption or here to stay? 5 restaurant trends to include in your recovery plan

To stay alive during the pandemic, brands, owners and operators have had to adapt. Many restaurants found it necessary to kick long-term plans into immediate action, such as adding drive-thru, while many made changes no one ever would have anticipated — fine dining...

More take-out & delivery, hold the breakfast. How singles and families are dining today.

COVID-19 has had a lasting impact on families, and particularly on how, what, where and when to eat. Whether it is the decision to have a meal delivered or pick it up through the drive-thru, eat breakfast at 8 a.m. or 11 a.m., try out the neighborhood restaurant’s new...

RMS Survey: How Much Has Our Relationship With Food Changed?

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Update from the United Kingdom: Restaurants Receive Boost from Government

Normal is still a far way off for United Kingdom restaurant owners and operators, but July did bring about a few bright spots amidst a tough first half of the year. On July 4, restaurants and pubs opened. A few days later, borders reopened for travelers from...

Dispatch From Asia: What Does Restaurant Dining Look Like Now?

In April, RMS Managing Director Winny Daud shared her insights on Singapore’s response to the pandemic, based on her experience as a restaurant analyst, client partner and Singaporean. We spoke to her again this month to see what’s changed in the restaurant industry...

Bridging the Generation Gaps: How We Are All Dining Today

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Consumer preferences have changed. These insights will help your restaurant recover.

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European chains face a mixed bag of recovery

When it comes to COVID-19 recovery, countries across Europe have one thing in common: doing their own thing. As a result, pan-European brands face different rules and regulations by country and, in some cases, even among in-country regions. What does this mean for the...

Sense360 Briefing with Dora Furman

Recently our own vice president, Dora Furman, fielded questions from the Sense360 audience about the state of the restaurant industry. Watch the...

Field Report: How is Singapore Responding to COVID-19?

If there’s one thing that’s been consistent across the globe during the pandemic, it’s how differently each country is handling restaurant restrictions. It shouldn’t come as a surprise. After all, there’s no handbook — government, corporate or otherwise — to help...

Piper Sandler invites RMS Chief Strategy Officer to share restaurant industry insights in the face of coronavirus

In a recent Key Opinion Leader conversation with investment bank and institutional securities firm Piper Sandler, RMS’ Chief Strategy Officer, Joel Davis, shared his thoughts about the current state of restaurant sales and consumer spending trends in the face of the...

Industry Notes: How restaurants can survive

These days are truly like none other. When Waffle House, notorious for its record of staying open during natural disasters, closes nearly one-fifth of its restaurants, you know it’s not good. But that’s precisely what’s happened amid the coronavirus pandemic. So what...