Free Consumer Reports
2020 Q4: Drive-thru Trends
In our last survey of 2020, we asked over 800 US consumers a series of questions about their drive-thru behavior to better understand what factors shape current trends.
What’s in the report
- What is the profile of today’s frequent drive-thru user?
- When do customers make their purchase decision?
- Are menu boards or operators more effective at upselling?
- Why would your customers switch to a competitor’s drive-thru?
All this and practical takeaways in our latest report.
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