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Special Insights

Restaurant Consumer Report
Q4 Update: 2021 Trends

In our last survey of 2020, we asked over 800 US consumers a series of questions to continue our understanding of how consumer behavior has changed over the course of this year.

  • Which trends should operators keep in mind as we enter 2021?
  • Are consumers still hesitant to return to dine-in restaurants?
  • Are they spending more or less on restaurants?
  • What household concerns do they have for the new year?

All this and more in our latest report.

Special Insights Downloads

2020 Q4 Update - Loyalty Programs

With the continuous rise of technology in the restaurant industry we asked over 800 US consumers about their thoughts on restaurant loyalty programs.

2020 Q4 Update - Drive-thru Trends

In our last survey of 2020, we asked 800 US consumers a series of questions to continue our understanding of how consumer behavior has changed over the year.

2020 Q4 Update - 2021 Trends

In our last survey of 2020, we asked 800 US consumers a series of questions to continue our understanding of how consumer behavior has changed over the year.

2020 Q3 Update - Plant-based Meat Alternatives

Have sentiments towards plant-based meat alternatives changed? 800 US diners weigh in.

2020 Q3 Update - Delivery Edition

How much has the use of delivery changed over these past months and by which generations? 800 US diners weigh in.

July 2020 Update - Family Insights

How have dining habits for Family Households changed compared to Single Households? 1,200 US diners weigh in.

July 2020 Update - Generational Insights

How do different generations feel about dining out again, breakfast, raising prices and more? 1,200 US diners weigh in.

June 2020 Update - Part One

What customers think about raising prices, eating out, masks, breakfast and more. 1,200 US diners weigh in.

About RMS

Increasing margins for food service and hospitality companies for 25 years

We help executives and finance professionals in the restaurant industry address profitability challenges. Our data-driven approach to optimizing sales, menus and financial health helps iconic brands and upcoming concepts in more than 40 countries. We currently count more than 100,000 restaurants as clients.

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