Free Consumer Reports

2023 Q1: Self-Ordering Kiosks in Quick-Service Restaurants

Self-serving kiosks are popping up in quick-service restaurants across the nation. How are customers responding to this innovative technology? RMS surveyed over 780 US diners to discover which of your customers prefer kiosks and why.

What’s in the report

  • What benefits do guests think self-serving kiosks provide?
  • What customer profiles prefer kiosks and why?
  • How do older generations feel when using kiosks?

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