Free Consumer Reports

2022 Q1: Overcoming Customer Pain Points

The pandemic created levels of volatility never before seen in the restaurant industry. To help operators better understand the current climate, RMS asked more than 800 US respondents to share the satisfaction level of their recent restaurant experiences, and if there were any specific pain points.

What’s in the report

• Do customers believe the restaurant experience has improved compared to 2020?
• What were the main pain points for customers in their latest Quick-Service restaurant visit?
• Which factors caused dissatisfaction for customers in their latest Table Service restaurant visit?
• How can operators address these pain points and improve the overall customer experience?

All this and more in our new deep dive report.