Your privacy and trust are important to us

The below policy policies explains how we collect, use, and share your personal information in connection with our website, software, and services. if you have any questions or suggestions, please feel free to contact us.

General Privacy Policy


1.0 Introduction

Revenue Management Solution’s (RMS) Privacy and Cookies policy explains how we use your personal information gathered through digital means such as web forms, cookies, mobile devices, analytics API’s, etc…

2.0 Purpose
The purpose of this policy is to outline details of personal data gathered by applications developed or hosted by Revenue Management Solutions (RMS). This policy outlines how we collect your data, what data are collected, who has control of this data and how to contact us with any questions related to data gathered.

3.0 Scope
This policy applies to all users of RMS digital content – this includes RMS’s clients, web users, visitors, employees, third-party associates (e.g., contractors, consultants, and vendors). This policy encompasses all data gathered in applications hosted by RMS application servers or devices that may send information to RMS through 3rd Party data gathering API’s.

4.0 Policy
The policy guidelines are built to accommodate regional laws to the best of RMS’ abilities. Should there be any questions regarding the collection of data, user privacy or general inquiries, please contact RMS’ Data Privacy Group as outlined in Section 4.8 of this document.

RMS provides a number of digital and end-user based services (herein called “service”) to provide clients, web users, visitors, employees, third-party associates (e.g., contractors, consultants, and vendors) with exceptional service. During the use of applicable applications, RMS may gather personal information to provide the best experience and service possible. The following guidelines outline the types of data collected, how it is used, how long it is kept, who it may be shared with, legal basis for use and the rights of our users to prevent the collection/use of said data.

4.1 Entities Collecting Data
Digital content served from Revenue Management Solutions, LLC or its foreign subsidiaries via web sites, mobile platforms and other digital means. These entities include Revenue Management Solutions EURL, Revenue Management Solutions PTE LTD, Revenue Management Solutions LTD and Revenue Management Solutions KK. The parent entity, Revenue Management Solutions LLC is headquartered at 777 South Harbour Island Blvd., Suite #890, Tampa, FL 33602.

4.2 Data Collection
The following points are types of data RMS collects from our users via electronic correspondence, web sites, email, etc. Technologies and service offerings that are added will be continually revised per the annual review and amendments outlined in Section 5.

4.2.1 Cookies
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer.

Our website uses these “cookies” to collection information and to improve our service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

4.2.2 Forms
Certain sections of our service may include forms that will submit data to RMS for various purposes. Data collected through these forms are utilized for the purpose listed and all data is subject to the entirety of data privacy policies and retention at RMS.

4.2.3 Resumes
We often post open positions through the RMS website and will collect details on users that are interested in applying for a position. All information gathered through these forms is used by our Resource Development group to find potential candidates. By submitting resumes, curriculum vitae, letters or other related documents through this form the user consents to RMS’s review of said documents to find the best placement for the individual in the company.

4.2.4 Network, IP addresses and Traffic
We want to inform you that whenever you visit our service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

4.3 Information Usage
RMS respects our users and client’s privacy and does not engage in any selling of client data to other third-party companies. The data gathered through RMS’ service is used solely to improve our ability to provide better service and experience for our users. This may include gathering some personal information to ensure that we can keep in contact with our users and clients based on the service requested.

Should the user have any questions on how their data is being used, please reach out to RMS’ Data Privacy Group (Section 4.8) for further details.

4.4 Data Sharing and Third-Parties
We may employ third-party companies and individuals due to the following reasons:

To facilitate our service;

To provide the service on our behalf;

To perform service-related services; or

To assist us in analyzing how our service is used.

We want to inform our users that these third parties may be provided select Personal Information to accommodate the best service possible for our users. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

4.5 Legal Basis for Processing Data
By using RMS’s technology solutions, the user will be given the ability to consent to our ability to track and capture personal information as required by the service requested. Should a user opt out of consent, RMS will accommodate these users to the best of our ability. However, there is no guarantee that the service can or will be fulfilled to the full potential if the personal information is not available.

In some cases, RMS has a contractual responsibility to provide services using personal data as a means of communication and delivery of the service. In these cases, the user may reach out to RMS to discuss options for opting out of the communication and/or the service.

4.6 Data Retention
Subject to RMS Data Retention Policy, user information will only be retained up-to 7 years after termination from said service. Most information will be expunged on a much shorter cadence based on its necessity to provide better user services.

4.7 User Rights
You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

4.8 Complaint Resolution
RMS takes the data privacy seriously and are committed to protecting all personal information. Any inquiries or complaints related to personal privacy and data captured through RMS’s services should be directed through email to dataprivacy@revenuemanage.com or by written communication to Revenue Management Solutions, c/o Data Privacy at 777 South Harbour Island Blvd., Suite #890, Tampa, FL 33602

5.0 Amendments and Review
This policy will be reviewed on an annual basis or more frequently as required to keep current with technological changes.

Privacy Shield Policy

Updated June 30 2020

Revenue Management Solutions, LLC, (hereafter “RMS), has adopted this Privacy Shield Policy (“Policy”) to establish and maintain an adequate level of Personal Data privacy protection. This Policy applies to the processing of Personal Data that RMS obtains from Clients from European Union member countries and Switzerland.

RMS complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data (as defined below) from European Union member countries and Switzerland. RMS has certified that it adheres to the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement, and Liability. If there is any conflict between the policies in this RMS Privacy Shield Policy (“Privacy Shield Policy”) and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

Definitions

“Data Subject” means the individual to whom any given Personal Data covered by this Privacy Shield Policy refers.

“Personal Data” means data that personally identifies or may be used to personally identify a person, including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, e-mail address, user ID, password, and identification numbers. Personal Data does not include data that is de-identified, anonymous, or publicly available.

“Sensitive Personal Data” means Personal Data regarding an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, physical or mental health, or sexual life.

“Employee” means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of RMS or any of its affiliates or subsidiaries.,

“Customer” means a prospective, current, or former partner (distributor or reseller), vendor, supplier, customer, or client of RMS. The term also shall include any individual agent, employee, representative, customer, vendor, or client of an RMS Customer where RMS has obtained his or her Personal Data from such Customer as part of its business relationship with the Customer.

Scope and Responsibility
This Privacy Shield Policy applies to Personal Data transferred from European Union member countries and Switzerland to Revenue Management Solutions’ operations in the U.S. in reliance on the respective Privacy Shield framework and does not apply to Personal Data transferred under Standard Contractual Clauses or any approved derogation from the EU Directive.

Some types of Personal Data may be subject to other privacy-related requirements and policies. For example:

Personal Data regarding and/or received from a client is also subject to any specific agreement with, or notice to, the client, as well as additional applicable laws and professional standards.

Employee Personal Information is subject to internal human resource policies including the Internal Privacy Policy.

All employees of RMS that have access in the U.S. to Personal Data covered by this Privacy Shield Policy are responsible for conducting themselves in accordance with this Privacy Shield Policy.

Adherence by RMS to this Privacy Shield Policy may be limited to the extent required to meet legal, binding requests.

Personal Data covered by this Privacy Shield Policy shall not be collected, used, or disclosed in a manner contrary to this policy without the prior written permission of the customer and the RMS Data Protection Officer.

RMS employees responsible for engaging third parties to which Personal Data covered by this Privacy Shield Policy will be transferred are responsible for obtaining appropriate assurances that such third parties have an obligation to conduct themselves in accordance with the applicable provisions of this Privacy Shield Principles, including any applicable contractual assurances required by Privacy Shield.

RMS will disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Privacy Shield Principles
RMS commits to be subject to the Privacy Shields’ Principles for all Personal Data received by RMS in the U.S. from European Union member countries and Switzerland in reliance on the respective Privacy Shield framework.

1. Notice
RMS notifies Data Subjects covered by this Privacy Shield Policy about its data practices regarding Personal Data received by RMS in the U.S. from European Union member countries and Switzerland in reliance on the respective Privacy Shield framework, including the types of Personal Data it collects about them, the purposes for which it collects and uses such Personal Data, the types of third parties to which it discloses such Personal Data and the purposes for which it does so, the rights of Data Subjects to access their Personal Data, the choices and means that RMS offers for limiting its use and disclosure of such Personal Data, how RMS’s obligations under the Privacy Shield are enforced, and how Data Subjects can contact RMS with any inquiries or complaints.

RMS notifies Customers about its adherence to the Privacy Shield principles through its publicly posted website privacy policy, available at https://www.revenuemange.com/aboutus/privacy-shield-statement

2. Choice
If Personal Data covered by this Privacy Shield Policy is to be used for a new purpose that is materially different from that for which the Personal Data was originally collected or subsequently authorized, or is to be disclosed to a non-agent third party, RMS will provide Data Subjects with an opportunity to choose whether to have their Personal Data so used or disclosed. Requests to opt out of such uses or disclosures of Personal Data should be sent to: dataprivacy@revenuemanage.com

If Sensitive Personal Data covered by this Privacy Shield Policy is to be used for a new purpose that is different from that for which the Personal Data was originally collected or subsequently authorized, or is to be disclosed to a third party, RMS will obtain the Data Subject’s explicit consent prior to such use or disclosure.

3. Accountability for Onward Transfer
In the event we transfer Personal Data covered by this Privacy Shield Policy to a third party acting as a controller, we will do so consistent with any notice provided to Data Subjects and any consent they have given, and only if the third party has given us contractual assurances that it will

(i) process the Personal Data for limited and specified purposes consistent with any consent provided by the Data Subjects,

(ii) provide at least the same level of protection as is required by the Privacy Shield Principles and notify us if it makes a determination that it cannot do so; and

(iii) Cease processing of the Personal Data or take other reasonable and appropriate steps to remediate if it makes such a determination.

If RMS has knowledge that a third party acting as a controller is processing Personal Data covered by this Privacy Shield Policy in a way that is contrary to the Privacy Shield Principles, RMS will take reasonable steps to prevent or stop such processing.

With respect to our agents, we will transfer only the Personal Data covered by this Privacy Shield Policy needed for an agent to deliver to RMS the requested product or service. Furthermore, we will

(i) permit the agent to process such Personal Data only for limited and specified purposes;

(ii) require the agent to provide at least the same level of privacy protection as is required by the Privacy Shield Principles;

(iii) take reasonable and appropriate steps to ensure that the agent effectively processes the Personal Data transferred in a manner consistent with RMS’s obligations under the Privacy Shield Principles; and

(iv) require the agent to notify RMS if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by the Privacy Shield Principles.

Upon receiving notice from an agent that it can no longer meet its obligation to provide the same level of protection as is required by the Privacy Shield Principles, we will take reasonable and appropriate steps to stop and remediate unauthorized processing.
RMS remains liable under the Privacy Shield Principles if an agent processes Personal Data covered by this Privacy Shield Policy in a manner inconsistent with the Principles, except where RMS is not responsible for the event giving rise to the damage.

4. Security
RMS takes reasonable and appropriate measures to protect Personal Data covered by this Privacy Shield Policy from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into due account the risks involved in the processing and the nature of the Personal Data.

5. Data Integrity and Purpose Limitation
RMS limits the collection of Personal Data covered by this Privacy Shield Policy to information that is relevant for the purposes of processing.

RMS does not process such Personal Data in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the Data Subject.

RMS takes reasonable steps to ensure that such Personal Data is reliable for its intended use, accurate, complete, and current.

RMS takes reasonable and appropriate measures to comply with the requirement under the Privacy Shield to retain Personal Data in identifiable form only for as long as it serves a purpose of processing, which includes RMS’s obligations to comply with professional standards, RMS’s business purposes and unless a longer retention period is permitted by law, and it adheres to the Privacy Shield Principles for as long as it retains such Personal Data.

6. Access
Data Subjects whose Personal Data is covered by this Privacy Shield Policy have the right to access such Personal Data and to correct, amend, or delete such Personal Data if it is inaccurate or has been processed in violation of the Privacy Shield Principles (except when the burden or expense of providing access, correction, amendment, or deletion would be disproportionate to the risks to the Data Subject’s privacy, or where the rights of persons other than the Data Subject would be violated). Requests for access, correction, amendment, or deletion should be sent to: dataprivacy@revenuemanage.com

7. Recourse, Enforcement, and Liability
RMS’s participation in the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework is subject to investigation and enforcement by the Federal Trade Commission.

In compliance with the Privacy Shield Principles, RMS commits to resolve complaints about your privacy and our collection or use of your Personal Data. Data Subjects with inquiries or complaints regarding this Privacy Shield Policy should first contact RMS at: dataprivacy@revenuemanage.com

or by mail to
Revenue Management Solutions
C/O Data Privacy
777 S. Harbour Island Blvd.,
Suite #890,
Tampa, FL 33602.

RMS has further committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Principles to the International Centre for Dispute Resolution, the international division of the American Arbitration Association (ICDR/AAA), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit http://go.adr.org/privacyshield.html for more information or to file a complaint.

Under certain conditions detailed in the Privacy Shield, Data Subjects may be able to invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission.

RMS agrees to periodically review and verify its compliance with the Privacy Shield Principles, and to remedy any issues arising out of failure to comply with the Privacy Shield Principles. RMS acknowledges that its failure to provide an annual self-certification to the U.S. Department of Commerce will remove it from the Department’s list of Privacy Shield participants.

Changes to this Privacy Shield Policy
This Privacy Shield Policy may be amended from time to time consistent with the requirements of the Privacy Shield. Appropriate notice regarding such amendments will be given.

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