July 2021

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June 2021

RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. Food Away From Home & Food At Home Update We continue to closely track these two US Consumer Price indexes. Back in...

May 2021

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April 2021

RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. US Restaurant Trends Over the past year, we’ve looked at year-over-year data. However, beginning on March 22,...

March 2021

RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. The Evolution of QSR Pricing Last month, RMS set out to understand how menu prices are evolving in 2021, particularly...
Restaurant industry update: UK edition 2021

Restaurant industry update: UK edition 2021

We don’t yet know the long-term impacts of the COVID pandemic on the global restaurant landscape. And, in the UK, the bruised and battered industry is being hit by a second, potentially much bigger wave: Brexit. We checked in with our London-based Managing Director...

February 2021

RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. Food Away From Home & Food At Home We are tracking closely these two Consumer Price indexes. In the US, at the...

January 2021

Forget the new normal. We’re now in the next normal, and we are optimistic that it will be better than the old. RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. US...
Restaurant industry update: UK edition 2021

Restaurant consumer trends in dining 2021

2021 Forecast: Cloudy with a strong chance of in-home dining Product developers and differential calculus buffs have a term: forcing function. The term refers to a function in an equation or system that forces conscious attention upon something. In calculus, it...
What Consumers and Investors Think About 2021: A Power Panel

What Consumers and Investors Think About 2021: A Power Panel

Back in April, a month into COVID restrictions, collectively we imagined that things would return to normal in a few short weeks. Like an overstretched rubber band, we thought we’d snap back. We weren’t quite right. What has stretched? Our creativity, our tech...

December 2020

Now more than ever, restaurants must meet customers where they are. Yet, where they are now is changing rapidly. Insights are the key to navigating these dynamic times. That’s why RMS compiles comparative data and consumer insights so you can make the best business...
Restaurant Update from Asia

Restaurant Update from Asia

In April, RMS reported on the state of restaurants in Asia. Now, seven months later, it’s time for an update. For the sake of this article, we’ll focus on Korea. Unlike the U.S. and Europe, Korea has not had any mandatory shutdowns of restaurants during the pandemic —...

November 2020

Staying up to date with the latest insights is fundamental to meeting customers where they are now. To help the restaurant industry navigate this ever-changing environment and make the best business decisions, we have collected the latest restaurant data and consumer...
Predictive Analytics and The New Reality

Predictive Analytics and The New Reality

At the recent MURTEC Restaurant Next event, RMS Chief Strategy Officer Joel Davis shared his views on using data to enhance customer service, loyalty and revenue.  Davis, who leads RMS’ analytics and data strategy discipline, shared insights on WHY and HOW data...
2021 Planning: Financial Data will Repair the Cracks

2021 Planning: Financial Data will Repair the Cracks

In a recent TED Radio Hour episode on resilience, Esther Perel stated, “a pandemic, a disaster, highlights the cracks. It will also reveal light shining through.” While she was speaking to interpersonal relationships, her analogy also applies to our business, which is...
Should your restaurant be considering a subscription program?

Should your restaurant be considering a subscription program?

More than six months into the COVID-19 pandemic, the restaurant industry has been put to the test — and achieved previously unimaginable evolution at a previously unthinkable pace. Operators have coped with a complete revamping of day parts such as breakfast and...

October 2020

Staying up to date with the latest insights is fundamental to meeting customers where they are now. To help the restaurant industry navigate this ever-changing environment and make the best business decisions, we have collected the latest restaurant data and consumer...

September 18, 2020

Staying up to date with the latest insights is fundamental to meeting customers where they are now. To help our clients navigate this ever-changing environment and allow them to make the best decision for their brands, we collect the latest restaurant data and...

September 11, 2020

Sales and traffic trends have remained static for most of August and September indicating that customers are settling into new comfort levels and habits. How can this affect your brand? Staying up to date with the latest insights is fundamental to meeting customers...
Restaurant Pricing in the Time of Corona

Restaurant Pricing in the Time of Corona

“Should I take price?” has been the primary question from our restaurant clients of late. Our answer, surprisingly, remains the same now as it was pre-COVID: “That depends.” We remain in the midst of the greatest challenge the restaurant industry has ever faced. Yet...

September 4, 2020

As we enter the month of September, traffic trends and sales around the world are staying in line with previous weeks. Have we arrived in the “next normal?” Or are more changes afoot? Whatever it is, we are here with the latest restaurant data and consumer insights,...

August 28, 2020

As we enter the month of September, traffic trends and sales around the world are staying in line with previous weeks. Have we arrived in the “next normal?” Or are more changes afoot? Whatever it is, we are here with the latest restaurant data and consumer insights,...

August 21, 2020

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August 14, 2020

With the continued increase in the demand for contact-less services restaurant concepts are exploring how they can integrate ghost kitchens into their operations to meet demand while delivering a positive and safe customer experience. To help our clients navigate this...
Restaurant Pricing in the Time of Corona

News from Europe: What does the restaurant industry look like now?

In June, RMS Managing Directors Philipp Laqué, based in London, and Nicolas Bordeaux, of Paris, shared the state of the restaurant industry in Europe and the UK. We checked back in with our European outposts this month, with additional insights from Rosa Blanco-Vegas,...

August 7, 2020

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July 31, 2020

COVID-19 cases are still on the rise, and some areas are adding more restrictions to social gatherings due to the influx. We will continue to help our clients navigate this ever-changing environment with restaurant data and consumer insights that allow them to make...
Restaurant Update from Asia

Dispatch From Asia: What Does Restaurant Dining Look Like Now?

In April, RMS Managing Director Winny Daud shared her insights on Singapore’s response to the pandemic, based on her experience as a restaurant analyst, client partner and Singaporean. We spoke to her again this month to see what’s changed in the restaurant industry...

July 24, 2020

Coronavirus cases are still rising, and while restaurants are opening, customers continue to opt for limited-contact channels. We will continue to help our clients navigate this ever-changing environment with restaurant data and consumer insights that allow them to...

July 17, 2020

Coronavirus numbers continue to rise, causing markets to pause or scale back reopening. We will continue to help our clients navigate this ever-changing environment with restaurant data and consumer insights that allow them to make the best decisions for their brand....

July 10, 2020

Coronavirus numbers are climbing again, causing markets to “tighten up,” in the words of Dr. Fauci, and pause or scale back reopening. We will continue to help our clients this ever-changing environment with restaurant data and consumer insights that allow them to...

July 3, 2020

Coronavirus numbers are beginning to rise, causing closings or safe-at-home orders in some states, and concerns about a return to consumer trepidation. We will continue to help our clients manage through these unprecedented circumstances with restaurant data and...

June 26, 2020

We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
Restaurant Pricing in the Time of Corona

European chains face a mixed bag of recovery

When it comes to COVID-19 recovery, countries across Europe have one thing in common: doing their own thing. As a result, pan-European brands face different rules and regulations by country and, in some cases, even among in-country regions. What does this mean for the...

June 19, 2020

We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
2021 Planning: Financial Data will Repair the Cracks

How to Make Sure Your Restaurant Brand Survives

From immediate response to resolution and recovery, maneuvering a crisis with any sort of certainty can be challenging. With COVID-19, “challenging” is an understatement. Brands had to think quickly to respond to the crisis, without any real historical precedent. As...

June 12, 2020

We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
What Should Restaurants Measure Now?

What Should Restaurants Measure Now?

Historical and comparative data and information guide us, informing both near- and long-term actions. But in these times without historical precedent, we are left with the question: what should we measure now? Information enables conversations—and solutions. RMS CEO...
Update from the United Kingdom: Restaurants Receive Boost from Government

Winning families back for dinner

Insights from in-depth interviews with moms and dads in Germany, South Korea, UK and US As we begin on the road to recovery, RMS is finding ways to shed some light on the dramatically changed consumer attitudes and behavior. In April, we conducted a global consumer...

May 29, 2020

We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
How fast casual PDQ continued to serve quality to customers

How fast casual PDQ continued to serve quality to customers

Before March 2020, new menus could take a year to launch, with every item in every medium checked and rechecked. But the pandemic changed everything. Fast casual chicken concept PDQ launched a new menu just days after the WHO announced the pandemic, deleting certain...

May 22, 2020

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Restaurant CEOs on Leading Their Brands Now and Beyond Coronavirus

Restaurant CEOs on Leading Their Brands Now and Beyond Coronavirus

On April 29, Revenue Management Solutions and EZ CERT supported Franchise Times’ lively webinar discussion with Peter Cancro, Founder and CEO of Jersey Mike’s Subs, Joe Koss, President and CEO of Culver’s Restaurant, and Chris Newcomb, Co-Founder and CEO of Newk’s...

May 8, 2020

We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
Sense360 Briefing with Dora Furman

Sense360 Briefing with Dora Furman

Recently our own vice president, Dora Furman, fielded questions from the Sense360 audience about the state of the restaurant industry. Watch the...
Restaurant Pricing in the Time of Corona

Pricing Post Crisis: What Should Operators Consider?

RMS’ Chief Strategy Officer Joel Davis leads our analytics and data strategy discipline and serves as a strategic consultant for many of our customers. He’s been asked a lot of tough questions lately about how to move into recovery – and what to do about price. Below...

May 1, 2020

We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
Field Report: How is Singapore Responding to COVID-19?

Field Report: How is Singapore Responding to COVID-19?

If there’s one thing that’s been consistent across the globe during the pandemic, it’s how differently each country is handling restaurant restrictions. It shouldn’t come as a surprise. After all, there’s no handbook — government, corporate or otherwise — to help...

April 24, 2020

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Your Coronavirus Response Recovery Depends on Data

Your Coronavirus Response Recovery Depends on Data

We’re in a time of great opposites. On one hand, you’re required to engage in the quickest thinking of your career as we rapidly change course to meet the needs of the day. On the other hand, the COVID-19 crisis will begin to subside, and that time will require a very...

April 17, 2020

The current COVID-19 pandemic has quickly and dramatically redefined the food and beverage industry landscape. One of the most common questions we are receiving is “how is the industry responding and what are they doing to adjust” either at the overall or local...
It’s a disaster. But will disaster insurance cover it?

It’s a disaster. But will disaster insurance cover it?

Circumstances well outside operators’ control are forcing closures, loss of revenue and, in some cases, permanent shut downs. We can all agree that this is a “disaster,” but most business insurance policies only cover catastrophes of the physical kind, and will...

April 10, 2020

The current COVID-19 pandemic has quickly and dramatically redefined the food and beverage industry landscape. One of the most common questions we are receiving is “how is the industry responding and what are they doing to adjust” either at the overall or local...

April 3, 2020

The current COVID-19 pandemic has quickly and dramatically redefined the food and beverage industry landscape. All of us are being forced to write a new playbook, hour by hour, day by day. To help, we’ve launched a resource site with up-to-date information on what our...
Industry Notes: How restaurants can survive

Industry Notes: How restaurants can survive

These days are truly like none other. When Waffle House, notorious for its record of staying open during natural disasters, closes nearly one-fifth of its restaurants, you know it’s not good. But that’s precisely what’s happened amid the coronavirus pandemic. So what...
A time for ingenuity and relationships

A time for ingenuity and relationships

Plato was right when he wrote, “Necessity is the mother of invention,” particularly now. Robin Blanchette, CEO of Norton Creative, agrees. “What worked yesterday may not work tomorrow,” she says. “The key is not giving up.” Norton Creative is a boutique creative...
A time for ingenuity and relationships

Building carry-out and delivery sales

It is understandable that there is a sense of panic in the restaurant industry. However, you can do things now to mitigate the effect on your restaurant(s). Our partner, Norton Creative, a restaurant marketing and design agency, has shared a number of initiatives that...
Industry Notes: How restaurants can survive

How to manage operations in this delivery-only time

For most restaurants, there have always been three ways to serve guests and make money: dine-in, takeout and delivery. Now that government authorities, in an effort to help flatten the coronavirus curve, have required all dining rooms to close, you’re left with only...

Let’s start your recovery strategy

Now, more than ever, RMS is committed to doing all we can to support the restaurant industry. Our team of experts is ready to help put you on a path toward profitability.