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RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. US Restaurant Trends Over the past year, we’ve looked at year-over-year data. However, beginning on March 22,...
RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. The Evolution of QSR Pricing Last month, RMS set out to understand how menu prices are evolving in 2021, particularly...
We don’t yet know the long-term impacts of the COVID pandemic on the global restaurant landscape. And, in the UK, the bruised and battered industry is being hit by a second, potentially much bigger wave: Brexit. We checked in with our London-based Managing Director...
RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. Food Away From Home & Food At Home We are tracking closely these two Consumer Price indexes. In the US, at the...
Forget the new normal. We’re now in the next normal, and we are optimistic that it will be better than the old. RMS remains committed to providing our industry with insights that will guide us into and through “new,” “next” and better. US...
2021 Forecast: Cloudy with a strong chance of in-home dining Product developers and differential calculus buffs have a term: forcing function. The term refers to a function in an equation or system that forces conscious attention upon something. In calculus, it...
Last time, we reported on a December webinar that laid out what investors are thinking for 2021. This week: what’s top of mind for consumers. Senior Food and Drink Contributor for Forbes.com Alicia Kelso hosted the panel discussion, which invited Nicole Miller Regan,...
Back in April, a month into COVID restrictions, collectively we imagined that things would return to normal in a few short weeks. Like an overstretched rubber band, we thought we’d snap back. We weren’t quite right. What has stretched? Our creativity, our tech...
Now more than ever, restaurants must meet customers where they are. Yet, where they are now is changing rapidly. Insights are the key to navigating these dynamic times. That’s why RMS compiles comparative data and consumer insights so you can make the best business...
In April, RMS reported on the state of restaurants in Asia. Now, seven months later, it’s time for an update. For the sake of this article, we’ll focus on Korea. Unlike the U.S. and Europe, Korea has not had any mandatory shutdowns of restaurants during the pandemic —...
Staying up to date with the latest insights is fundamental to meeting customers where they are now. To help the restaurant industry navigate this ever-changing environment and make the best business decisions, we have collected the latest restaurant data and consumer...
At the recent MURTEC Restaurant Next event, RMS Chief Strategy Officer Joel Davis shared his views on using data to enhance customer service, loyalty and revenue. Davis, who leads RMS’ analytics and data strategy discipline, shared insights on WHY and HOW data...
In a recent TED Radio Hour episode on resilience, Esther Perel stated, “a pandemic, a disaster, highlights the cracks. It will also reveal light shining through.” While she was speaking to interpersonal relationships, her analogy also applies to our business, which is...
More than six months into the COVID-19 pandemic, the restaurant industry has been put to the test — and achieved previously unimaginable evolution at a previously unthinkable pace. Operators have coped with a complete revamping of day parts such as breakfast and...
To stay alive during the pandemic, brands, owners and operators have had to adapt. Many restaurants found it necessary to kick long-term plans into immediate action, such as adding drive-thru, while many made changes no one ever would have anticipated — fine dining...
Staying up to date with the latest insights is fundamental to meeting customers where they are now. To help the restaurant industry navigate this ever-changing environment and make the best business decisions, we have collected the latest restaurant data and consumer...
Staying up to date with the latest insights is fundamental to meeting customers where they are now. To help our clients navigate this ever-changing environment and allow them to make the best decision for their brands, we collect the latest restaurant data and...
Sales and traffic trends have remained static for most of August and September indicating that customers are settling into new comfort levels and habits. How can this affect your brand? Staying up to date with the latest insights is fundamental to meeting customers...
“Should I take price?” has been the primary question from our restaurant clients of late. Our answer, surprisingly, remains the same now as it was pre-COVID: “That depends.” We remain in the midst of the greatest challenge the restaurant industry has ever faced. Yet...
As we enter the month of September, traffic trends and sales around the world are staying in line with previous weeks. Have we arrived in the “next normal?” Or are more changes afoot? Whatever it is, we are here with the latest restaurant data and consumer insights,...
As we enter the month of September, traffic trends and sales around the world are staying in line with previous weeks. Have we arrived in the “next normal?” Or are more changes afoot? Whatever it is, we are here with the latest restaurant data and consumer insights,...
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COVID-19 has had a lasting impact on families, and particularly on how, what, where and when to eat. Whether it is the decision to have a meal delivered or pick it up through the drive-thru, eat breakfast at 8 a.m. or 11 a.m., try out the neighborhood restaurant’s new...
With the continued increase in the demand for contact-less services restaurant concepts are exploring how they can integrate ghost kitchens into their operations to meet demand while delivering a positive and safe customer experience. To help our clients navigate this...
In June, RMS Managing Directors Philipp Laqué, based in London, and Nicolas Bordeaux, of Paris, shared the state of the restaurant industry in Europe and the UK. We checked back in with our European outposts this month, with additional insights from Rosa Blanco-Vegas,...
Q&A with RMS menu engineering expert on top 7 reasons to reduce your menu The analogy may be obvious, but as with any successful recipe, a sustainable and profitable restaurant also comes down to using the correct mix of ingredients. Now that most everything we...
Normal is still a far way off for United Kingdom restaurant owners and operators, but July did bring about a few bright spots amidst a tough first half of the year. On July 4, restaurants and pubs opened. A few days later, borders reopened for travelers from...
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COVID-19 cases are still on the rise, and some areas are adding more restrictions to social gatherings due to the influx. We will continue to help our clients navigate this ever-changing environment with restaurant data and consumer insights that allow them to make...
In April, RMS Managing Director Winny Daud shared her insights on Singapore’s response to the pandemic, based on her experience as a restaurant analyst, client partner and Singaporean. We spoke to her again this month to see what’s changed in the restaurant industry...
Coronavirus cases are still rising, and while restaurants are opening, customers continue to opt for limited-contact channels. We will continue to help our clients navigate this ever-changing environment with restaurant data and consumer insights that allow them to...
When it comes to restaurant cravings these days, limited contact is what’s on the menu. In fact, “avoiding contamination” has replaced “food quality” as the most significant consideration when deciding where to dine. According to our survey of 1,200 U.S. customers,...
Coronavirus numbers continue to rise, causing markets to pause or scale back reopening. We will continue to help our clients navigate this ever-changing environment with restaurant data and consumer insights that allow them to make the best decisions for their brand....
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Coronavirus numbers are climbing again, causing markets to “tighten up,” in the words of Dr. Fauci, and pause or scale back reopening. We will continue to help our clients this ever-changing environment with restaurant data and consumer insights that allow them to...
Coronavirus numbers are beginning to rise, causing closings or safe-at-home orders in some states, and concerns about a return to consumer trepidation. We will continue to help our clients manage through these unprecedented circumstances with restaurant data and...
We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
When it comes to COVID-19 recovery, countries across Europe have one thing in common: doing their own thing. As a result, pan-European brands face different rules and regulations by country and, in some cases, even among in-country regions. What does this mean for the...
We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
From immediate response to resolution and recovery, maneuvering a crisis with any sort of certainty can be challenging. With COVID-19, “challenging” is an understatement. Brands had to think quickly to respond to the crisis, without any real historical precedent. As...
We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
Historical and comparative data and information guide us, informing both near- and long-term actions. But in these times without historical precedent, we are left with the question: what should we measure now? Information enables conversations—and solutions. RMS CEO...
Insights from in-depth interviews with moms and dads in Germany, South Korea, UK and US As we begin on the road to recovery, RMS is finding ways to shed some light on the dramatically changed consumer attitudes and behavior. In April, we conducted a global consumer...
We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
Before March 2020, new menus could take a year to launch, with every item in every medium checked and rechecked. But the pandemic changed everything. Fast casual chicken concept PDQ launched a new menu just days after the WHO announced the pandemic, deleting certain...
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On April 29, Revenue Management Solutions and EZ CERT supported Franchise Times’ lively webinar discussion with Peter Cancro, Founder and CEO of Jersey Mike’s Subs, Joe Koss, President and CEO of Culver’s Restaurant, and Chris Newcomb, Co-Founder and CEO of Newk’s...
We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
Recently our own vice president, Dora Furman, fielded questions from the Sense360 audience about the state of the restaurant industry. Watch the...
RMS’ Chief Strategy Officer Joel Davis leads our analytics and data strategy discipline and serves as a strategic consultant for many of our customers. He’s been asked a lot of tough questions lately about how to move into recovery – and what to do about price. Below...
We’ve experienced a generation-changing disruption of the Food and Beverage Industry landscape with the COVID-19 pandemic. Throughout it all, we’ve been supporting our clients to make the best decisions for their brand under these unprecedented circumstances. Now, as...
If there’s one thing that’s been consistent across the globe during the pandemic, it’s how differently each country is handling restaurant restrictions. It shouldn’t come as a surprise. After all, there’s no handbook — government, corporate or otherwise — to help...
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We’re in a time of great opposites. On one hand, you’re required to engage in the quickest thinking of your career as we rapidly change course to meet the needs of the day. On the other hand, the COVID-19 crisis will begin to subside, and that time will require a very...
The current COVID-19 pandemic has quickly and dramatically redefined the food and beverage industry landscape. One of the most common questions we are receiving is “how is the industry responding and what are they doing to adjust” either at the overall or local...
Circumstances well outside operators’ control are forcing closures, loss of revenue and, in some cases, permanent shut downs. We can all agree that this is a “disaster,” but most business insurance policies only cover catastrophes of the physical kind, and will...
In a recent Key Opinion Leader conversation with investment bank and institutional securities firm Piper Sandler, RMS’ Chief Strategy Officer, Joel Davis, shared his thoughts about the current state of restaurant sales and consumer spending trends in the face of the...
The current COVID-19 pandemic has quickly and dramatically redefined the food and beverage industry landscape. One of the most common questions we are receiving is “how is the industry responding and what are they doing to adjust” either at the overall or local...
The current COVID-19 pandemic has quickly and dramatically redefined the food and beverage industry landscape. All of us are being forced to write a new playbook, hour by hour, day by day. To help, we’ve launched a resource site with up-to-date information on what our...
These days are truly like none other. When Waffle House, notorious for its record of staying open during natural disasters, closes nearly one-fifth of its restaurants, you know it’s not good. But that’s precisely what’s happened amid the coronavirus pandemic. So what...
Plato was right when he wrote, “Necessity is the mother of invention,” particularly now. Robin Blanchette, CEO of Norton Creative, agrees. “What worked yesterday may not work tomorrow,” she says. “The key is not giving up.” Norton Creative is a boutique creative...
It is understandable that there is a sense of panic in the restaurant industry. However, you can do things now to mitigate the effect on your restaurant(s). Our partner, Norton Creative, a restaurant marketing and design agency, has shared a number of initiatives that...
For most restaurants, there have always been three ways to serve guests and make money: dine-in, takeout and delivery. Now that government authorities, in an effort to help flatten the coronavirus curve, have required all dining rooms to close, you’re left with only...